Higher operational efficiency through address data standardization
Industry: E-commerce
success rate in standardizing and geocoding address data in Poland
fewer orders requiring manual verification
is how long it takes for most shipments to reach Poland and the Czech Republic
CLIENT
Meet Bonprix
Bonprix is an international e-commerce company based in Hamburg, operating in 29 countries and offering trendy clothing collections and 5 private labels.
CHALLENGE
Time-consuming order handling
Inconsistent recording of customer data at Bonprix Poland made it difficult to match orders with existing accounts, leading to manual verification of up to 30% of orders, slowing down logistics processes and causing errors that resulted in delays and customer dissatisfaction.
Learn how Bonprix has increased operational efficiency by standardizing address data.
The introduction of standardization has eliminated all the problems that involved Call Center (CC) agents in the process of manually verifying addresses submitted in orders.
Processes constructed on the basis of standardization are fast and efficient and do not depend on the time of day, weekend or holidays.
SOLUTION
Automated address data improvement
Bonprix Poland implemented the Algolytics API for address data standardization, which achieved 99% accuracy in Poland and significantly reduced the need for manual data verification.
RESULTS
Higher operational efficiency
As a result of the Algolytics implementation, Bonprix Poland achieved the following outcomes:
- 30-fold reduction in the time needed for manual order verification
- Introduction of guaranteed delivery time
- Improved Call Center service quality and cost reduction
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Fill out the form to learn how Bonprix improved operational efficiency through address data standardization.